Building and Keeping Trust: How That Makes Your Life Easier and Your Clients Journey Smooth and Enjoyable [Episode 2]
Press Play Below on Episode Two, Building and Keeping Trust:
In this episode we talk about consistency in communication, how to sell without being salesy and connecting and building relationships. We’ll also talk about the strategy behind your workflow and how not to overwhelm your clients with tech.
On Trust:
Honesty and valuing the relationship. We’re choosing each other.
Talking about money with your clients and why being direct and kind is an important part of building trust.
Consistency in communication:
Clarity, email response time, learning and developing as you go. Managing expectations. General appearance. Zoom background. Your clients want to know what to expect.
Connection and Building Client Relationships:
Client gifting. Initial trust and going above and beyond without blurring lines. The when's and how’s of developing a deeper relationship with your clients.
How to not overwhelm your clients with tech, too much information, too many choices and how it varies from client to client.
Strategy behind emails that don’t cause overwhelm.
Custom systems and how to tailor it to each client while still being efficient and systematized.
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